Frequently Asked Questions
Where is MMFDesigns located?
MMFDesigns LLC is based on Maryland's Eastern Shore. Our designs are developed here, and apparel is pressed and finished locally in small runs or to order.
Are your shirts made to order?
Many of our shirts are pressed after your order is placed. This allows us to offer original designs and multiple size and color options without mass-producing large quantities of every shirt. Some products or limited releases may also be available from ready-to-ship inventory.
How long will my order take?
Processing time can vary depending on the product and current order volume. Any applicable processing estimate will be provided with the product or during the ordering process. Shipping/transit time begins after your order has been completed and transferred to the carrier.
How will my order be shipped?
Available shipping options and costs are shown during checkout based on your order and delivery address. When tracking is available, you'll receive tracking information after your order ships.
Do you offer local pickup?
Yes. Free local pickup may be available for customers in our area. If available for your order, you'll see the local pickup option during checkout. We'll provide pickup instructions after your order is ready. Please do not arrive for pickup until you have received confirmation that your order is ready.
How do I choose the right shirt size?
Visit our Size Guide for measurements and instructions. The easiest way to choose your size is to measure a shirt you already own that fits the way you like and compare it with our measurements.
Can I return or exchange a shirt if I ordered the wrong size?
Because many of our products are produced or pressed after an order is placed, we do not provide refunds for ordering the wrong size. Size exchanges may be requested within 14 days of delivery for unworn, unwashed, and unused items in their original condition. Exchanges are subject to product and size availability. Please see our Returns & Exchanges Policy for complete details.
What if my item arrives damaged, defective, or incorrect?
Contact us at help.mmfdesignsllc@gmail.com and include your order number, a description of the problem, and photos when applicable. If an item is damaged, defective, misprinted, or different from what you ordered, we'll work with you to make it right.
Can I change or cancel an order after I place it?
Contact us as soon as possible at help.mmfdesignsllc@gmail.com. Because some products enter production shortly after an order is received, we cannot guarantee that an order can be changed or canceled once production has started.
How should I care for my shirt?
For best results turn the shirt inside out before washing, machine wash cold with similar colors. Avoid bleach, tumble dry low or hang dry. Do not iron directly over the design. Always follow the care label.
Do you offer custom shirts or printing services?
MMFDesigns primarily focuses on our own original apparel collections rather than operating as a general custom-printing service. Special projects or group orders may be considered from time to time.
Where can I find your return, shipping, and privacy policies?
Links to our Shipping Policy, Returns & Exchanges Policy, Privacy Policy, and Terms & Conditions are available in the footer of our website.
How can I contact MMFDesigns?
For order questions, product questions, shipping issues, returns, or general customer service, use our Contact page or email help.mmfdesignsllc@gmail.com.